Customer Service Specialist

Responsibilities

• Enter customer orders into SAP with high accuracy, including processing quotes, sales orders, and managing order tracking.
• Process credit card payments and ensure correct documentation for orders, invoices, and vendor party invoices.
• Create and manage customer accounts, maintaining accurate "Sold to" and "Ship to" information.
• Process warranty claims, create Return Merchandise Authorizations (RMAs), and handle credit/debit memos.
• Answer incoming calls to assist with customer requests, provide updates, and address concerns promptly.
• Conduct research to resolve inquiries, locate invoices, track shipments, and provide packing slips.

Requirements

• High school diploma required; Bachelor's degree is preferred.
• 2-3 years of related experience in customer service, specifically in after-sales support.
• Proficiency in SAP and Microsoft Excel.
• Advanced English language skills.
• Strong interpersonal and communication skills.
• Ability to oversee multiple tasks, stay organized, and maintain high attention to detail.
• Advanced problem-solving skills.

About the Company

Epta is a global leader in the refrigeration industry, dedicated to providing innovative and sustainable solutions for commercial and industrial cooling needs.