Customer Service Specialist

About the Company

EPOS is a leading Point-of-Sale (POS) digital solutions provider based in Singapore for SMEs. We are backed by Ant International, a global leader in digital payments, digitisation, and financial technology solutions.

Responsibilities

• Respond to client inquiries and issues related to POS systems via phone, email, and chat
• Troubleshoot software and hardware problems and provide clear, step-by-step support
• Accurately document client interactions, issues, and resolutions in the support system
• Manage multiple support cases while delivering prompt and high-quality service
• Escalate complex or unresolved issues to the relevant technical teams
• Follow through on support cases and proactively update clients
• Identify recurring issues or feedback trends to propose improvements
• Work with internal technical, operations, and sales teams to resolve issues
• Contribute to knowledge base development and support resources

Requirements

• Proficiency in English and Chinese
• 1–3 years of experience in customer service or IT helpdesk (POS support is a plus)
• Fresh graduates are welcome to apply
• Good working knowledge of Windows and Android operating systems
• Familiarity with basic networking and peripheral hardware setup
• Comfortable using Microsoft Excel for tracking and reporting
• Strong problem-solving skills and ability to stay calm under pressure