Customer Service Specialist

Responsibilities

• Provide professional customer care by responding to requests and queries
• Build and maintain strong relationships with external customers
• Communicate with logistics providers and internal teams regarding inventory and logistics issues
• Act as the first point of contact for customer complaints and escalate as necessary
• Receive and process customer and internal promotional orders using SAP
• Monitor the Order to CASH process and escalate issues to specialists
• Assist with master data setup and maintenance in SAP

Requirements

• Minimum 1-2 years of relevant experience in customer service
• Demonstrated ability to learn new computer software (e.g., SAP)
• IT literacy in MS Office and Google applications
• Basic English writing and reading skills
• Strong communication, time management, and problem-solving skills
• Ability to multitask and work collaboratively in a team environment

Preferred Qualifications

• Experience in wholesale customer service
• Previous experience using SAP
• Background in logistics, warehousing, or supply chain
• Experience in product allocation and demand planning

About the Company

Brown-Forman Corporation has been building exceptional spirits brands for more than 150 years. Our portfolio includes premium brands such as Jack Daniel’s, Woodford Reserve, and Herradura. With approximately 5,400 employees worldwide, we share a passion for premium beverages in more than 170 countries.