Customer Service Specialist

Responsibilities

• Structured processing of complex and escalated customer inquiries, complaints, and claims via email (Last Level Support)
• Independent research within internal systems and close collaboration with Finance, Tech, and Legal departments
• Collaboration with internal teams to optimize processes and workflows based on case findings
• Supporting the quality team in ensuring the quality of external partners
• Contributing to team knowledge transfer by documenting workflows in English
• Taking responsibility for projects and special cases

Requirements

• Initial experience in customer service (e.g., call center or service provider side) is a plus
• Strong logical reasoning and problem-solving skills for deep research tasks
• Confident written communication skills and a service-oriented mindset
• Proficiency in German and English (written and spoken)
• Ability to work structured and conscientiously with a hands-on mentality
• Familiarity with Google Workspace, Confluence, Jira, or Zendesk is an advantage

About the Company

ABOUT YOU is one of Europe's fastest-growing e-commerce companies. With locations in Hamburg and Berlin, we bring fashion and technology together to rethink and personalize online shopping.