Customer Service - Senior

Responsibilities

• Manage and track customer orders and deliveries to ensure timely fulfillment.
• Provide accurate information regarding order status and inventory levels.
• Support administrative processes including invoicing, credit notes, and remittances.
• Maintain constant communication with customers and internal departments.
• Manage and resolve customer inquiries, complaints, and claims.
• Coordinate with logistics, collections, planning, and commercial teams.
• Operate SAP modules for quotes, orders, and billing.
• Ensure strict compliance with internal policies and processes.

Requirements

• Degree in user service or related fields.
• Minimum of 1 year of experience in customer service.
• Strong knowledge of administrative processes.
• Proficiency in Microsoft Excel and the Office Suite.
• Hands-on experience operating SAP.
• Basic mathematical skills.

About the Company

Orbia is a purpose-driven company that develops advanced solutions to tackle some of the world's most complex challenges, focusing on connectivity, agriculture, and construction.