Customer Service & Security Team Leader

Responsibilities

• Provide day-to-day management for the Customer Service Team, including regular 1:1s, performance reviews, and resolving performance issues
• Act as the first point of contact and escalation for facility visitors, service requests, and incident management
• Manage staff rostering, leave requests, and last-minute shift changes to ensure adequate resourcing
• Oversee front-of-house relations across multiple sites to ensure high standards of customer satisfaction
• Conduct continuous improvement reviews for processes and best practices
• Ensure accurate recording of all information and perform regular audits of records

Requirements

• Previous Team Leading experience within a customer service environment
• Demonstrated knowledge of incident management procedures and facility rules
• Proven ability to support critical infrastructure escalations to appropriate support teams
• Must be an Australian Citizen to meet security clearance requirements

Preferred Qualifications

• Security Licence (Class 1A or state equivalent)
• Current Baseline or NV1 AGSVA clearance

Benefits

• Opportunity to join one of Australia’s fastest-growing technology companies
• Inclusive, diverse, and values-driven working culture
• Clear pathways for career progression and professional development

About the Company

NEXTDC is an ASX 100-listed technology company that designs, builds, and operates world-class, next-generation data centres. We provide cutting-edge, environmentally efficient infrastructure to service the requirements of local and international companies, serving as the heart of Australia’s high-tech future.