Customer Service Representative

Responsibilities

• Answer inbound service and supply calls from customers regarding copier/printer equipment
• Process and track supply orders, including toner and maintenance kits
• Create and dispatch service tickets to field technicians based on urgency and location
• Provide basic troubleshooting assistance to help customers resolve minor issues over the phone
• Maintain accurate records of customer interactions and service history in our system
• Follow up to ensure customer satisfaction and timely resolution of all requests
• Monitor incoming low toner notifications from various cloud systems

Requirements

• High school diploma or equivalent
• Previous customer service or call center experience
• Experience in office equipment, copier, or related technology industries preferred
• Strong verbal and written communication skills
• Ability to multitask and handle high call volumes
• Proficient with Microsoft Office and CRM/dispatch software

About the Company

WiZiX Technology Group, Inc. is a leading provider of office equipment & technology solutions in California and Nevada, offering products including copiers, printers, scanners, VoIP phone systems, and managed print services.