Customer Service Representative

Responsibilities

• Support small business customers with empathy regarding financial products and services via phone, text, chat, and video chat
• Perform moderately complex customer support tasks in a fast-paced, high-volume environment
• Manage risk by strictly following all company policies and procedures
• Advocate for digital services, including online statement delivery and eSign paperwork
• Escalate non-routine questions to the customer service supervisor as needed

Requirements

• 1+ year of experience in Customer Service, Financial Services, or a Contact Center environment
• Ability to work on-site in Irving, TX
• Ability to work a flexible schedule, including weekends and holidays
• Ability to attend the full duration of the required 10-week training period

Preferred Qualifications

• Experience in a metric-driven call center environment
• Strong verbal, written, and interpersonal communication skills
• Ability to navigate multiple computer systems and applications simultaneously
• Knowledge of internet, mobile, and social media technology
• Industry experience in banking, mortgage, or collections

About the Company

Wells Fargo is a leading global financial services company with approximately $2.1 trillion in assets. We provide a diversified set of banking, investment, and mortgage products and services to help our customers succeed. Recognized as a top employer for career growth, we are committed to driving innovation and empowering the communities we serve.