Customer Service Representative

Responsibilities

• Process customer orders and transactions efficiently to ensure high-quality service levels
• Liaise with internal operational areas to manage specific customer and supplier requirements
• Maintain accurate documentation and input data into the company ERP system (AX)
• Build and maintain positive, productive relationships with internal and external stakeholders
• Support the Team Leader in achieving first-class customer service standards
• Contribute to continuous improvement through 5S activities and the development of Standard Operating Procedures (SOPs)

Requirements

• Previous experience working within a Customer Service team
• GCSE level Maths and English (or equivalent)
• Proficient IT skills, specifically with Microsoft Excel and Word
• Strong communication skills with the ability to interact effectively with diverse groups
• Resilience and the ability to perform well in high-pressure environments
• Highly motivated with a solution-oriented mindset

Preferred Qualifications

• Exposure to Lean manufacturing processes (e.g., Yellow Belt or above)
• Experience with exporting regulations and documentation

Benefits

• Competitive hourly salary
• Flexible working arrangements
• Generous holiday allowance
• Three days of paid volunteering leave
• Comprehensive inclusion benefits, including gender-neutral parental leave and caregiver leave

About the Company

Watson-Marlow Fluid Technology Solutions is a world leader in manufacturing peristaltic pumps and associated fluid path technologies. As part of the Spirax Group, we serve critical industries including Life Sciences, Food & Beverage, and Healthcare across 116 countries. We are dedicated to engineering a more efficient, safer, and sustainable world through innovation and an inclusive, equitable workplace culture.