Customer Service Representative

Responsibilities

• Process customer orders and manage transactions to ensure efficient service levels
• Liaise with operational areas to manage specific customer and supplier requirements
• Maintain accurate documentation and input data into the company ERP system (AX)
• Build and maintain positive, productive relationships with internal and external stakeholders
• Support the Team Leader in achieving first-class customer service standards
• Contribute to continuous improvement through SOP development and 5S activities

Requirements

• Previous experience working within a Customer Service team
• GCSE level Maths and English (or equivalent)
• Proficient IT skills, specifically with Microsoft Excel and Word
• Strong communication skills with the ability to interact effectively with diverse groups
• Resilience and the ability to perform well in high-pressure environments
• Highly motivated with a solution-oriented mindset

Preferred Qualifications

• Exposure to Lean manufacturing (Yellow Belt or above)
• Experience with exporting regulations and documentation
• Previous experience using Lean processes

Benefits

• Competitive salary and flexible working arrangements
• Generous holiday allowance
• Three days of paid volunteering leave
• Gender-neutral parental leave and 15 days of extra paid caregiver leave
• Support through the Everyone is Included Group Inclusion Plan

About the Company

Watson-Marlow Fluid Technology Solutions is a world leader in manufacturing peristaltic pumps and associated fluid path technologies. As part of the Spirax Group, we serve critical industries including Life Sciences, Food & Beverage, and Healthcare across 116 countries. We are dedicated to engineering a more efficient, safer, and sustainable world through innovation and an inclusive workplace culture.