Customer Service Representative-Verifier

Responsibilities

• Provide customer service by answering prospective and existing policyholders' telephone inquiries with proper etiquette
• Meet established call center guidelines for answering calls
• Research and resolve inquiries via telephone or written correspondence
• Perform computer inquiries and entries relating to customer accounts
• Maintain records and policy files according to established guidelines
• Maintain KPIs to ensure service levels align with business goals

Requirements

• Previous CSR experience
• Excellent oral and written communication skills
• Proficiency in telephone etiquette
• Ability to handle multiple assignments
• Customer-centric mindset

About the Company

Fair Trade Outsourcing provides specialized outsourcing solutions, including operations for healthcare and medical accounts.