Customer Service Representative

Responsibilities

• Interact with customers and provide support across multiple channels including phone, email, and chat
• Handle sales and customer service calls and respond to inquiries within predefined timeframes
• Resolve customer issues and manage the inquiry queue effectively
• Promote additional products and services by analyzing customer needs
• Maintain strict confidentiality regarding company and customer information
• Manage administrative tasks related to Travelstart products and operations
• Maintain accurate records of customer interactions, inquiries, complaints, and actions taken
• Book and clarify pricing for flights and packages according to customer requests
• Process refunds for unsuccessful or cancelled bookings
• Identify and explain flight pricing and schedule changes

Requirements

• Proven knowledge of Global Distribution Systems (GDS)
• Experience working within the travel industry
• Fluency in both English and Arabic
• Strong problem-solving and analytical skills
• Excellent verbal and written communication skills
• Ability to multitask and work effectively in a fast-paced environment
• High level of accuracy and attention to detail
• Positive, proactive attitude and strong teamwork skills

Preferred Qualifications

• Previous experience in the e-commerce sector

Benefits

• Opportunity to join the fastest-growing online travel agency in the Middle East
• Work in a dynamic, international, and highly ambitious environment
• Exposure to professional operations and mentorship from industry leaders
• Potential for career advancement and opportunities to work in different countries
• Experience working in a high-growth startup atmosphere

About the Company

Travelstart is the largest and fastest-growing online travel agency in Africa, now expanding its presence in the Middle East. We are dedicated to connecting travelers with their destinations through innovative online solutions and exceptional service.