Customer Service Representative

Responsibilities

• Engage with community members in face-to-face conversations in public outreach settings
• Represent nonprofit organizations and clearly explain their mission, goals, and programs
• Provide friendly, respectful customer support while answering questions and sharing information
• Help promote voluntary contributions that support charitable campaigns and community initiatives
• Maintain a positive, professional, and approachable attitude throughout all interactions
• Attend daily team meetings, coaching sessions, and skill-building workshops
• Record basic interaction data and follow established guidelines and procedures

Requirements

• Strong verbal communication and people skills
• Comfortable speaking with new individuals in person throughout the day
• Reliable, punctual, and consistent work ethic
• Positive attitude with willingness to learn and improve
• Ability to work well in a team-oriented environment
• Must be 18 years or older and legally authorized to work in the U.S.

Preferred Qualifications

• Background in customer service, retail, hospitality, restaurant work, or sales
• Experience working in fast-paced, people-focused environments

Benefits

• Hourly base pay plus performance-based bonus opportunities
• Paid training and onboarding program from day one
• Full-time scheduling with consistent weekly hours
• Clear advancement path into leadership and management roles
• Ongoing mentorship, coaching, and professional development support
• Supportive, team-driven workplace culture focused on growth