Customer Service Representative

Responsibilities

• Provide friendly, professional, and customer-focused service through face-to-face interactions
• Engage with individuals in the community and deliver clear, helpful communication
• Answer questions and address concerns with professionalism and respect
• Share information about programs and services in a positive and engaging way
• Build strong relationships and create a positive customer experience
• Participate in team meetings, training sessions, and skill-building workshops
• Grow into leadership roles by supporting and mentoring new team members

Requirements

• Strong verbal communication and interpersonal skills
• Customer-first attitude with a positive, friendly approach
• Comfortable engaging with new people in a professional setting
• Motivated, coachable, and eager to learn
• Reliable, punctual, and team-oriented
• Must be 18+ and legally authorized to work

Benefits

• Paid training provided from day one
• Competitive base pay plus uncapped performance-based bonuses
• Clear opportunities for advancement into leadership roles, often within 11–12 months
• Ongoing mentorship, training, and professional development
• Supportive and energetic team environment

About the Company

THE GEM Inc. provides opportunities for individuals to build valuable customer service skills and grow into leadership careers in a fast-paced, people-focused environment.