Customer Service Representative

Responsibilities

• Deliver professional, friendly, and customer-focused service during community outreach
• Educate and inspire community members about nonprofit programs, missions, and goals
• Address questions and concerns respectfully while providing helpful guidance
• Encourage donations to support nonprofit fundraising campaigns
• Build strong relationships and leave a positive impression in the community
• Participate in team meetings, training workshops, and professional development sessions
• Grow into team leader and management roles by mentoring new associates

Requirements

• Strong communication skills with a customer-first mindset
• Comfortable engaging with new people in a professional, public setting
• Must be 18+ years old
• Authorized to work in the U.S.
• Reliable, punctual, and team-oriented attitude

Preferred Qualifications

• Experience in customer service, retail, hospitality, call centers, or sales

Benefits

• Paid training from day one
• Competitive base pay ($15 - $20/hour) plus uncapped performance-based bonuses
• Clear advancement opportunities into leadership and management roles
• Access to mentorship and professional development programs
• Supportive and energetic team environment

About the Company

THE GEM Inc. provides entry-level opportunities that combine face-to-face customer service, community engagement, and nonprofit fundraising. We focus on rapid career growth, offering clear paths to leadership and management within 11–12 months.