Customer Service Representative

Responsibilities

• Engage in face-to-face customer service and community outreach
• Represent nonprofit organizations and clearly communicate their mission and impact
• Educate community members about active fundraising campaigns
• Answer questions in a professional, respectful, and approachable manner
• Encourage voluntary contributions to support nonprofit initiatives
• Maintain a positive, professional presence during all interactions
• Participate in team meetings, training sessions, and skill development workshops
• Accurately document outreach activity and follow organizational guidelines

Requirements

• Strong verbal communication and interpersonal skills
• Comfortable speaking with people in face-to-face settings
• Reliable, punctual, and team-oriented mindset
• Willingness to learn, grow, and receive coaching
• Must be 18 years or older and legally authorized to work in the United States

Preferred Qualifications

• Experience in customer service, retail, hospitality, sales, or public interaction roles

Benefits

• Competitive base pay plus performance-based bonuses
• Paid, structured training program
• Full-time schedule
• Clear opportunities for advancement based on performance
• Ongoing training and professional skill development in communications and fundraising

About the Company

THE GEM provides entry-level opportunities focused on face-to-face community engagement to support nonprofit organizations and their fundraising campaigns.