Customer Service Representative

Responsibilities

• Provide professional, friendly face-to-face customer service during residential outreach
• Educate community members on nonprofit missions, programs, and fundraising initiatives
• Communicate clearly and respectfully while addressing questions and concerns
• Encourage voluntary contributions to support nonprofit fundraising campaigns
• Build positive relationships and represent nonprofit partners professionally
• Participate in team meetings, training sessions, and skill-building workshops
• Develop communication, fundraising, and leadership skills through hands-on experience

Requirements

• Strong communication and interpersonal skills
• Comfortable engaging with people in face-to-face settings
• Positive, outgoing, and service-oriented attitude
• Motivated, coachable, and eager to learn
• Must be 18+ years old
• Legally authorized to work in the United States

Preferred Qualifications

• Experience in customer service, retail, hospitality, or sales

Benefits

• Paid training from day one
• Base pay plus uncapped performance-based bonuses
• Clear advancement path into leadership and management roles
• Mentorship, training programs, and professional development opportunities
• Team-oriented environment with recognition for performance and growth

About the Company

THE GEM focuses on community engagement and nonprofit fundraising support, providing motivated individuals with hands-on experience and a fast-track career growth path into leadership roles.