Customer Service Representative

About the Company

Sutherland is a global leader in digital transformation and customer experience management, helping some of the world’s most recognized brands connect with their customers in meaningful ways. With over 35 years of experience and a presence in more than 20 countries, Sutherland delivers innovative solutions across technology, sales, customer support, and business process services.

Responsibilities

• Provide customer service for TV streaming accounts
• Provide technical support for telecom accounts
• Handle customer inquiries and resolve issues effectively

Requirements

• English proficiency at B2 level or above
• Graduates or dropouts are welcome to apply
• Military papers required for males
• Previous experience is a plus

Benefits

• Competitive salary up to 21,500 EGP net
• Night shift allowance of 1,100 EGP/month
• Mental wellness support including wellness coach and free therapy sessions
• Gym access and employee discounts
• Transportation coverage (door-to-door for females at night, 1km drop-off for males)
• Promotion eligibility after 6 months
• Free learning platforms and courses