Customer Service Representative

Responsibilities

• Handle inbound and outbound calls regarding mortgage collections and servicing
• Assist borrowers with real-time payments, extensions, and due date changes
• Manage inquiries related to bankruptcy, foreclosure, escrow, and billing
• Negotiate account cure and liquidation options
• Update demographic information and maintain accurate account records
• Follow scripted materials and procedures to resolve customer issues

Requirements

• At least 1+ years of customer service experience
• Strong verbal and written communication skills
• Ability to navigate multiple applications simultaneously
• Strong time management skills
• Availability for flexible scheduling, including occasional Saturdays

Preferred Qualifications

• Prior experience in mortgage servicing
• Experience with Mortgage Servicing Platform (MSP)
• Experience using LiveVox software

About the Company

Sutherland Mortgage Services Inc. is a premier nationwide provider of end-to-end mortgage solutions including originations, underwriting, processing, closing, post-closing and loan servicing support for over 30 years.