Posted a day ago
Customer Service Representative
Sutherland
Requirements
Fluency in English (B2/C1), Customer service and support skills, Problem-solving and active listening, Attention to detail, Flexibility with night and overnight shifts, Customer-facing experience (preferred), CRM tools familiarity (preferred), Professional phone etiquette (preferred)
Skills
CRMTelecom
About the role
Responsibilities
- Handle inbound customer interactions for telecom accounts with efficiency and empathy
- Provide tailored solutions to meet customer needs and resolve issues
- Ensure positive customer experiences through effective communication and professional phone etiquette
- Maintain high customer satisfaction and service quality standards
Requirements
- Fluency in English (B2/C1 level)
- Strong customer service and support skills
- Problem-solving ability and active listening
- Attention to detail
- Flexibility to work night and overnight shifts
Preferred Qualifications
- Experience in a customer-facing role
- Familiarity with CRM tools
- Professional phone etiquette and communication techniques
About the Company
Sutherland is a global leader specializing in AI, automation, cloud engineering, and advanced analytics. The company delivers digital transformation and scalable business solutions for top-tier brands worldwide through an "as-a-service" model.
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Sutherland · Alexandria
