Customer Service Representative

Responsibilities

• Answer customer questions and provide timely support via phone and email
• Resolve issues in a calm, professional, and friendly manner
• Maintain accurate records of customer interactions
• Support accounts across hospitality, telecom, entertainment, airlines, and education sectors
• Work closely with the team to deliver excellent service and build strong customer relationships

Requirements

• English level B2-C1
• Flexibility with night and overnight shifts
• Ability to handle customer complaints professionally and provide empathetic support

Preferred Qualifications

• Prior call center experience is advantageous

About the Company

Sutherland leverages artificial intelligence, automation, cloud engineering, and advanced analytics to help global brands achieve success. The company provides scalable digital solutions and optimized operations with extensive experience and a rich portfolio of patents, including numerous AI-based inventions.