Customer Service Representative

Responsibilities

• Handle inbound/outbound customer calls with professionalism and empathy
• Provide accurate information and solutions to customer inquiries
• Resolve complaints and escalate issues when necessary
• Document interactions and update customer records in the system
• Meet performance metrics, including call quality and response time
• Maintain a positive and professional attitude in a fast-paced environment

Requirements

• Advanced English level (written and spoken)
• Previous customer service or call center experience preferred
• Ability to multitask and navigate multiple systems
• Problem-solving skills with a customer-first mindset
• Comfortable working with call scripts and performance targets
• Must work onsite

Benefits

• Competitive salary structure
• Paid training and career growth opportunities
• Food vouchers to support daily expenses
• Performance-based incentives
• Positive and supportive team environment

About the Company

Join Support Services Group, where we foster a culture of growth, support, and empowerment. We value individuals who are dedicated to providing outstanding service while enjoying their work environment.