Customer Service Representative

About the Company

Support Services Group provides professional service solutions to a variety of clients.

Responsibilities

• Handle inbound and outbound client calls in a timely manner
• Follow company’s call center scripts
• Respond to customer needs efficiently and accurately, including troubleshooting and fielding complaints
• Work with clients to verify or clarify information
• Diffuse angry or upset clients as needed
• Build relationships with customers based on trust and reliability
• Record all conversations in CRM software with accurate notes
• Make sales or recommend additional services and products to customers
• Attend all necessary training as needed

Requirements

• Must be able to speak French and English
• Previous experience in a customer service role, preferably in a call center
• High school diploma or GED preferred
• Exceptional customer service and verbal communication skills
• Excellent organizational and multitasking skills
• Proficiency with computers, CRM software, and Microsoft Office Suite
• Quick and accurate typing skills
• Strong critical thinking and decision making skills