Customer Service Representative

Responsibilities

• Handle inbound calls, chats, or emails from customers
• Provide clear and accurate information about products, services, or account-related inquiries
• Troubleshoot billing issues, technical questions, or service concerns
• Document customer interactions using CRM platforms and internal tools
• Maintain a high level of professionalism, empathy, and patience
• Meet performance metrics such as customer satisfaction, quality assurance, and first-call resolution
• Collaborate with your team and attend required training sessions

Requirements

• At least 6 months of previous experience in a BPO or call center environment
• Strong verbal and written English skills (B2 level or higher)
• Experience using CRM platforms, customer service tools, or ticketing systems
• High school diploma or equivalent

Preferred Qualifications

• Experience in inbound customer service roles
• Experience handling complex customer issues with empathy
• Proficiency with Zendesk, Salesforce, or similar platforms

About the Company

Support Services Group is a BPO provider looking for individuals ready for their next opportunity in fast-paced, client-facing environments.