Posted 9 hours ago
Customer Service Representative
SuperStaffCustomer Service Representative
Perks & benefits
Health InsurancePaid LeaveAnnual LeaveMedical Insurance
Requirements
Healthcare account experience, Language proficiency, Organizational skills, Microsoft Office proficiency, Ability to handle stressful situations
Skills
customer serviceExcelMicrosoft Office
About the role
Responsibilities
- Manage a high volume of incoming calls, emails, and online chats regarding orders and product information
- Identify customer needs, research issues, and provide solutions or alternatives
- Seize opportunities to upsell products
- Build sustainable customer relationships and engage customers
- Stay current with industry trends to provide best-in-class service
- Meet personal and team qualitative and quantitative targets
Requirements
- Experience in a healthcare account
- Proficiency in the required language
- Excellent organizational and time-management skills
- Ability to work in a fast-paced environment
- Effective communication and active listening skills
- Strong affinity for customer service
- Ability to calm patients during stressful situations
- Proficiency with Microsoft Word, Excel, and Outlook
Benefits
- HMO with 1 free dependent upon hire
- Life Insurance
- 20 PTO credits annually
- VL and SL cash conversion
- Annual Performance-Based Merit Increases and Employee Recognition
- 10% Night Differential
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SuperStaff · Makati City
