Customer Service Representative

Responsibilities

• Assist customers over the phone, internet, email, or in person with orders, quotations, and product questions
• Negotiate profitable pricing with customers and suppliers
• Proactively follow up on customer orders, challenges, and needs
• Resolve customer concerns and issues efficiently and effectively
• Understand product capabilities, features, benefits, and market conditions
• Assist counter and warehouse associates as needed

Requirements

• High school diploma or GED
• One or more years of experience in counter sales at an electrical distributor
• Proficiency in Microsoft Office Suite and Adobe Acrobat
• Strong customer service orientation and interpersonal skills
• Excellent follow-up, organization, and time management skills
• Ability to work independently and manage multiple priorities

Preferred Qualifications

• College degree in a business discipline
• Previous experience in the electrical industry
• Experience with SAP or other ERP systems
• Knowledge of AutoCAD, Bid Manager, or BI reporting tools
• Completion of EPEC training programs
• Basic understanding of One-Line and Ladder diagrams

Benefits

• Monthly profit-sharing
• Comprehensive medical, dental, and vision insurance
• Paid vacation
• Rigorous on-the-job and online training programs
• Opportunities for career advancement

About the Company

Summit Electric Supply is an electrical distributor with over 40 years of continuous growth in a $110 billion industry, providing stability and tools for successful careers in electrical supply distribution.