Customer Service Representative

Responsibilities

• Handle pricing, catalog numbers, descriptions, and quantity verification for customer orders
• Attract potential customers by answering product and service questions to drive incremental sales
• Conduct customer sales and service both in-person at the counter and via telephone
• Advise customers on product application, features, benefits, and proper maintenance
• Resolve product or service issues by identifying causes, explaining solutions, and following up to ensure resolution

Requirements

• Experience in a customer-facing role within a retail or service environment
• Experience reading schematics and determining parts needed for specific tool repairs
• Proficiency in Microsoft Excel, PowerPoint, Word, and Outlook
• Ability to work Monday through Friday full-time, with additional hours as needed
• High degree of integrity, accountability, and ability to work with minimal supervision
• Bilingual proficiency is preferred

Benefits

• Competitive salary and comprehensive medical, dental, vision, and life insurance
• 401(k) and Employee Stock Purchase Plan
• Paid time off, including vacation, holidays, and personal days
• Tuition reimbursement and access to digital learning resources
• Discounts on Stanley Black & Decker tools and other partner programs

About the Company

Stanley Black & Decker is the world's largest tool company, home to iconic brands including DEWALT, BLACK+DECKER, CRAFTSMAN, and STANLEY. We are industry visionaries committed to advancing the manufacturing trade through innovative technology and sustainable business practices.