Customer Service Representative

Responsibilities

• Manage customer inquiries and order intake, guiding customers to correct ordering methods
• Create and proactively follow up on quotations and manage the orderbook
• Actively participate in account teams alongside Sales and Application Engineers
• Manage logistics parameters and execution in the system to ensure on-time deliveries
• Handle customer complaints and ensure effective resolution
• Monitor compliance with customer agreements and initiate corrective actions

Requirements

• At least 5 years of experience in a customer-facing role (Customer Service, Sales Support, or similar)
• Fluent in both French and English
• Proficient in Microsoft Office, with a strong command of Excel
• Ability to work autonomously while collaborating with a remote team in France
• Resilience and a proactive mindset in a changing environment
• Willingness to travel to the French site near Paris for onboarding

Preferred Qualifications

• Previous experience or knowledge using SAP or other ERP systems

About the Company

SKF is one of the world’s largest global suppliers of bearings and supporting solutions for rotating equipment. With over 40,000 employees in approximately 130 countries, our products are essential to industries ranging from mining and aeronautics to trains and everyday consumer goods. Wherever there is movement, SKF solutions are likely at work.