Customer Service Representative

Responsibilities

• Handle customer inquiries, resolve issues, and provide timely responses to clients
• Process orders, returns, and adjustments with high accuracy
• Maintain detailed records and ensure compliance with company policies
• Collaborate with sales, logistics, and finance teams to ensure seamless service delivery
• Identify and implement opportunities to enhance processes and customer satisfaction

Requirements

• Bachelor’s degree in Business, Administration, or a related field
• 1–3 years of experience in customer service, sales support, or administrative roles
• Advanced English fluency (both written and spoken)
• Strong communication, organizational, and problem-solving skills
• Proficiency in MS Office

Preferred Qualifications

• Previous experience working with ERP or CRM systems

Benefits

• Opportunity to work within a recognized global company
• Professional growth and development opportunities in Customer Service and Operations
• A collaborative and dynamic work environment
• The chance to support customers across the Americas region

About the Company

SKF is one of the world’s largest global suppliers of bearings and supporting solutions for rotating equipment. With over 40,000 employees in approximately 130 countries, SKF provides essential solutions for movement in society, supporting industries and everyday lives worldwide.