Customer Service Representative

Responsibilities

• Answer incoming customer service tickets, phone calls, and Teams messages
• Respond to requests from customers, sales reps, and service reps
• Collaborate with other departments to resolve customer issues
• Maintain appropriate records and documentation in the ERP System
• Act as an Account advocate for inquiries requiring concierge handling
• Communicate proactively with customers regarding updates, changes, or delays
• Investigate and resolve billing concerns, including tracking shipments and researching price differences
• Enter orders and address inquiries using standardized processes
• Complete and review customer specific reports for accuracy

Requirements

• High School Diploma or GED
• 2+ years of customer service experience
• Experience in manufacturing or installation/maintenance/repair environments preferred
• Proficiency in Excel (VLOOKUPs, Pivot Tables)
• Experience with ticketing systems is a plus
• Experience with ERP systems (quoting, order entry, returns) is a plus

Preferred Qualifications

• Associates degree in Business or a related field

Benefits

• Health, dental, and vision insurance
• 401k
• Paid time off
• Life insurance
• Wellness perks

About the Company

Signode is a leading manufacturer of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products in transit.