Customer Service Representative

Responsibilities

• Serve as the primary point of contact for merchants to facilitate timely issue resolution
• Manage incoming merchant contacts via phone, chat, and email, including ticket follow-ups
• Partner with warehouse management and developers to ensure requests are completed professionally
• Build sustainable, long-term relationships with merchants
• Educate merchants on service offerings and proactive planning to minimize issues
• Support merchant projects throughout their lifecycle
• Identify opportunities to improve merchant experience and propose product upgrades

Requirements

• 1-2 years of experience in a Customer Service position
• 1-2 years of experience in Logistics, Supply Chain, or E-Commerce
• Bachelor's Degree or equivalent work experience

About the Company

ShipMonk is a tech-powered growth partner for ecommerce brands, operating over 12 fulfillment centers across the US, Canada, the UK, and Europe. They provide cutting-edge technology and real-time inventory visibility to empower high-growth DTC brands.