Posted a day ago
Customer Service Representative
Secure IQ Services
Requirements
Excellent English communication skills, Problem-solving abilities, Comfortable with Australian time zone, Basic computer literacy
Skills
customer serviceCRM
About the role
Responsibilities
- Handle a high volume of inbound and outbound calls, emails, chats, and social media messages
- Deliver accurate and helpful information about company products and services
- Assist with troubleshooting and setup guidance
- Identify customer needs and research solutions for timely resolution
- Escalate complex or unresolved issues to internal teams or management
- Follow communication procedures and guidelines to ensure quality service
Requirements
- Excellent verbal and written English communication skills
- Strong listening, empathy, and problem-solving abilities
- Prior experience in a customer service or call center role preferred
- Ability to work according to the Australian time zone
- Basic computer literacy and familiarity with CRM systems
About the Company
Secure IQ Services provides staffing and support for Watermelon Parking (Australia).
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Secure IQ Services · Mumbai