Customer Service Representative

Responsibilities

• Answer incoming calls and texts promptly
• Manage appointments and document member interactions accurately
• Support members in navigating care and answering questions
• Collaborate with care coordination and clinical teams for smooth handoffs
• Improve member experience and response times through attention to detail

Requirements

• 1 year of customer service experience
• 1 year of telephonic customer service with heavy call volume
• High School Diploma or GED
• Commitment to compassionate, team-centered care

Preferred Qualifications

• Proficiency in Microsoft Word and Excel
• Experience with Electronic Medical Record (EMR) systems
• Bilingual in Spanish and English

Benefits

• Free healthcare for employee and entire family (no premiums, no deductibles)
• Dental and Vision insurance
• Paid time off and sick time
• 401(k) access

About the Company

Redirect Health exists to make healthcare affordable for small businesses and people who can't afford traditional employer insurance by helping them navigate a complex system with empathy and simplicity.