Customer Service Representative

Responsibilities

• Answer customer questions via telephone, email, and chat (primarily in Dutch)
• Handle inquiries, complaints, and returns to find suitable solutions
• Investigate discrepancies and coordinate with internal departments or external carriers
• Monitor customer reviews and ensure correct handling
• Process administrative tasks resulting from customer contact
• Actively contribute to improvements in processes and service delivery

Requirements

• Completed education
• Previous experience in customer service or a customer-oriented role preferred
• Fluent written and spoken Dutch
• Knowledge of French, German, and/or English is a plus
• Strong communication skills and a professional attitude
• Ability to work independently and take responsibility
• Ability to switch between different systems and tasks
• Team player with a willingness to learn and receive feedback

Benefits

• Full-time employment (40 hours per week)
• Varied shifts (08:00 – 16:30, 11:30 – 20:00, and one Saturday per month)
• Challenging role within the European market leader in online pharmacy
• Informal working atmosphere with short lines and room for initiative
• Opportunities for personal and professional development
• Enthusiastic and committed team environment

About the Company

Farmaline, part of Redcare Pharmacy, is the leading online pharmacy for Belgium, helping thousands of customers daily with reliable and personal service.