Customer Service Representative

Responsibilities

• Serve as the primary point of contact for customer order processing, delivery communication, and issue resolution
• Enter and maintain customer orders within the Infor Syteline ERP system
• Review purchase orders for completeness, pricing, lead times, and contractual requirements
• Coordinate with Planning, Production, Purchasing, Shipping, and Quality departments to support customer requirements
• Monitor open orders and proactively identify potential delivery risks or schedule conflicts
• Manage customer complaints, service requests, and Return Material Authorization (RMA) processes
• Maintain accurate customer records and documentation within ERP and CRM systems

Requirements

• High school diploma or equivalent
• Minimum of 2 years of ERP/MRP and/or customer service or inside sales experience

Preferred Qualifications

• Two-year college degree or specialized certification
• Experience with Infor CloudSuite/Syteline

About the Company

Re:Build Manufacturing is a growing family of industrial and engineering businesses combining enabling technologies, operational superiority, and strategic M&A to build America’s next generation industrial company.