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Posted a day ago
Customer Service Representative
Ponderosa Garage DoorsCustomer Service Representative
Perks & benefits
Health InsuranceMedical InsurancePaid Leave
Requirements
1+ year customer service experience, Strong communication skills, High school diploma or equivalent, Ability to work Saturday rotation
Skills
customer serviceServiceTitan
About the role
Responsibilities
- Provide professional, empathetic customer service via phone, email, and chat
- Handle a high volume of incoming calls efficiently
- Communicate clearly to resolve issues and provide updates
- Research and recommend solutions for customer needs
- Document customer interactions and maintain accurate records
- Coordinate with technicians and internal teams for service delivery
Requirements
- 1+ year of customer service experience
- Strong communication and active listening skills
- Excellent time management and multitasking abilities
- High school diploma or equivalent
- Willingness to work a Saturday rotation
Preferred Qualifications
- Home services industry experience
- Familiarity with ServiceTitan
Benefits
- Hourly pay of $20–$25 based on experience
- Health, Vision, and Dental Insurance
- Paid Time Off and Paid Holidays
- 401(k) with company match
- Employee Discounts and Referral Program
About the Company
Ponderosa Garage Doors is a home services company and close-knit team based in Vancouver, WA, dedicated to excellence and integrity in service.
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Ponderosa Garage Doors · Vancouver
