Customer Service Representative

Responsibilities

• Provide outstanding customer service to ensure repeat business
• Educate customers on company products and services
• Ensure all transactions comply with federal, state, and local regulations
• Follow company policies and procedures
• Maintain a balanced cash drawer and complete accurate transactions
• Use the point-of-sale system to access information and process transactions
• Resolve customer complaints or refer them to the Store Manager
• Help maintain a neat and clean store environment

Requirements

• English fluency required
• Strong verbal communication skills
• Ability and willingness to engage with customers
• Ability to offer products and services based on customer needs
• Exceptional attention to detail and multitasking ability
• Professional appearance and demeanor
• Honesty and integrity
• Able to work flexible hours, including early mornings, evenings, weekends, and holidays
• Must be able to stand for extended periods and lift up to 15 lbs
• Ability to work in restrictive spaces and maintain concentration in a busy, noisy environment

Preferred Qualifications

• Previous customer service experience in hospitality, financial services, retail, or restaurant
• English/Spanish bilingual skills

Benefits

• Medical, dental, and vision insurance
• 401(k) plan
• Vacation
• Opportunities for advancement
• Ongoing training

About the Company

PLS (People – Location – Service) is a leading retail provider of financial services headquartered in Chicago. Founded in 1997, the company operates over 200 financial service centers in 12 states, providing consumers with convenient, transparent, and affordable financial products and services through its check cashing stores.