Customer Service Representative

Responsibilities

• Provide outstanding customer service to ensure repeat business
• Educate customers on PLS products and services
• Complete all transactions accurately, including cash handling
• Maintain a balanced cash drawer and use the point-of-sale system
• Ensure compliance with federal, state, and local regulations
• Resolve customer complaints or escalate to the Store Manager
• Maintain a neat and clean store environment

Requirements

• Previous customer service experience in hospitality, financial services, retail, or restaurant (preferred)
• Strong verbal communication and customer engagement skills
• Ability to offer products and services based on customer needs
• Exceptional attention to detail and ability to multi-task
• Professional appearance, honesty, and integrity
• Able to work flexible hours, including early mornings, evenings, weekends, and holidays
• English fluency required; English/Spanish bilingual is a plus
• Ability to stand for extended periods and lift up to 15 lbs
• Ability to work in restrictive spaces and maintain concentration in busy, moderate-to-high noise environments

Benefits

• Medical, dental, and vision coverage for eligible team members
• 401(k) plan
• Vacation and ongoing training
• Opportunities for advancement

About the Company

PLS (People – Location – Service) is a leading retail provider of financial services with over 200 financial service centers across 12 states. Founded in 1997 and headquartered in Chicago, PLS offers convenient, transparent, and affordable financial products through its check cashing stores to help consumers manage day-to-day financial needs.