Customer Service Representative

Responsibilities

• Provide outstanding customer service to ensure repeat business
• Educate customers on company products and services
• Ensure all transactions comply with federal, state, and local regulations
• Follow company policies and procedures
• Maintain a balanced cash drawer and handle cash accurately
• Process transactions using the point-of-sale system
• Resolve customer complaints or escalate to the Store Manager
• Maintain a neat and clean store environment

Requirements

• Previous customer service experience in hospitality, financial services, retail, or restaurant preferred
• Strong verbal communication and customer engagement skills
• Ability to offer products and services based on customer needs
• Exceptional attention to detail and multi-tasking ability
• Professional appearance, honesty, and integrity
• Flexible hours including early mornings, evenings, weekends, and holidays
• English fluency required; Spanish bilingual is a plus
• Ability to stand for extended periods and lift up to 15 lbs
• Ability to work in restrictive spaces with moderate to high noise levels

Benefits

• Medical, dental, and vision insurance for eligible team members
• 401(k) plan
• Vacation time
• Opportunities for advancement
• Ongoing training

About the Company

PLS is a leading retail provider of financial services with over 200 financial service centers in 12 states. Founded in 1997 and headquartered in Chicago, PLS provides convenient, transparent, and affordable financial products through its check cashing stores.