Customer Service Representative

Responsibilities

• Provide outstanding customer service to ensure repeat business
• Educate customers on company products and services
• Ensure all transactions comply with federal, state, and local regulations
• Maintain a balanced cash drawer and complete transactions accurately
• Use the point-of-sale system to process transactions and access information
• Resolve customer complaints or escalate to the Store Manager
• Maintain a neat and clean store environment

Requirements

• Previous customer service experience in hospitality, financial services, retail, or restaurant preferred
• Ability and willingness to engage with customers
• Strong verbal communication skills
• Ability to offer products and services based on customer needs
• Exceptional attention to detail and ability to multi-task
• Professional appearance and demeanor
• Honesty and integrity
• Flexible availability including early mornings, evenings, weekends, and holidays
• English fluency required; English/Spanish bilingual is a plus

Benefits

• Medical, dental, and vision benefits for eligible team members
• 401(k) and vacation
• Opportunities for advancement and ongoing training

About the Company

PLS is a leading retail provider of financial services with over 200 financial service centers in 12 states. Founded in 1997 and headquartered in Chicago, PLS provides consumers with convenient financial products and services through its check cashing stores.