Customer Service Representative

Responsibilities

• Provide outstanding customer service to ensure repeat business
• Educate customers on company products and services
• Complete all transactions accurately and maintain a balanced cash drawer
• Ensure compliance with federal, state, and local regulations
• Resolve customer complaints or escalate to the Store Manager
• Maintain a neat and clean store environment

Requirements

• Previous customer service experience in hospitality, financial services, retail, or restaurant preferred
• Strong verbal communication and customer engagement skills
• Ability to offer products and services based on customer needs
• Exceptional attention to detail and ability to multi-task
• Professional appearance and demeanor
• Honesty and integrity
• Ability to work flexible hours, including early mornings, evenings, weekends, and holidays
• English fluency required; English/Spanish bilingual is a plus

Benefits

• Medical, dental, and vision coverage
• 401(k) plan
• Vacation time
• Opportunities for advancement
• Ongoing training

About the Company

PLS is a leading retail provider of financial services with over 200 financial service centers across 12 states. Founded in 1997 and headquartered in Chicago, PLS offers convenient, transparent, and affordable financial products to help consumers manage their day-to-day needs.