Customer Service Representative

Responsibilities

• Provide outstanding customer service to ensure repeat business
• Educate customers on company products and services
• Complete all transactions accurately, including cash handling
• Maintain a balanced cash drawer and use the point-of-sale system
• Ensure compliance with federal, state, and local regulations
• Resolve customer complaints or escalate to the Store Manager
• Help maintain a neat and clean store environment

Requirements

• Previous customer service experience in hospitality, financial services, retail, or restaurant (preferred)
• Ability and willingness to engage with customers
• Strong verbal communication skills
• Ability to offer products and services based on customer needs
• Exceptional attention to detail and ability to multi-task
• Professional appearance and demeanor
• Must be honest and have integrity
• Able to work flexible hours, including early mornings, evenings, weekends, and holidays
• English fluency required; English/Spanish bilingual is a plus
• Must be able to stand for extended periods
• Ability to lift up to 15 lbs with little assistance
• Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels

Benefits

• Medical, dental, and vision coverage
• 401(k) plan
• Vacation time
• Opportunities for advancement
• Ongoing training

About the Company

PLS is a leading retail provider of financial services with over 200 financial service centers across 12 states. Founded in 1997 and headquartered in Chicago, PLS provides convenient, transparent, and affordable financial products and services through its check cashing stores.