Customer Service Representative

Responsibilities

• Provide outstanding customer service as the primary point of contact in the store
• Educate customers on PLS financial products and services
• Process transactions accurately using the point-of-sale system and maintain a balanced cash drawer
• Ensure compliance with federal, state, and local regulations
• Resolve customer complaints or escalate to the Store Manager when needed
• Maintain a neat, clean store environment for customers and team members

Requirements

• Previous customer service experience in hospitality, financial services, retail, or restaurant settings preferred
• Strong verbal communication and willingness to engage with customers
• Ability to multitask with exceptional attention to detail
• Professional appearance, honesty, and integrity
• Flexible availability including early mornings, evenings, weekends, and holidays
• English fluency required; Spanish bilingual is a plus
• Ability to stand for extended periods and lift up to 15 lbs

Benefits

• Medical, dental, and vision coverage for eligible team members
• 401(k) plan and paid vacation
• Opportunities for advancement and ongoing training

About the Company

PLS is a leading retail provider of financial services headquartered in Chicago. The company operates over 200 financial service centers across 12 states, offering convenient and affordable financial products to help consumers manage day-to-day needs. PLS was founded in 1997 by Bob and Dan Wolfberg.