Customer Service Representative

Responsibilities

• Provide outstanding customer service to ensure repeat business
• Educate customers on company products and services
• Complete transactions accurately, including cash handling, in compliance with regulations
• Maintain a balanced cash drawer and use the point-of-sale system
• Resolve customer complaints or escalate to the Store Manager
• Help maintain a neat and clean store environment

Requirements

• Strong verbal communication
• Ability to engage with customers
• Ability to offer products and services based on customer needs
• Exceptional attention to detail and multi-tasking ability
• Professional appearance and demeanor
• Honesty and integrity
• Flexible availability including early mornings, evenings, weekends, and holidays
• English fluency required
• Spanish bilingual is a plus
• Ability to stand for extended periods
• Ability to lift up to 15 lbs

Benefits

• Medical, dental, and vision coverage
• 401(k) plan
• Vacation time
• Opportunities for advancement
• Ongoing training

About the Company

PLS is a leading retail provider of financial services with over 200 centers in 12 states. Founded in 1997 and headquartered in Chicago, PLS offers convenient, transparent, and affordable financial products through its check-cashing stores.