Customer Service Representative

About the Company

PLS — which stands for People – Location – Service — is a leading retail provider of financial services. The PLS Group is comprised of over 200 financial service centers in 12 states, providing consumers with convenient financial products and services to help them manage their day-to-day financial needs.

Responsibilities

• Providing outstanding customer service to ensure repeat business
• Educating customers on products and services
• Ensuring all transactions are completed in compliance with federal, state, and local regulations
• Maintaining a balanced cash drawer and completing accurate cash handling
• Using point-of-sale systems to process transactions
• Resolving customer complaints or referring them to the Store Manager
• Maintaining a neat and clean store environment

Requirements

• Previous customer service experience in hospitality, financial services, retail, or restaurant preferred
• Strong verbal communication skills
• Exceptional attention to detail and ability to multi-task
• Ability to work flexible hours including early mornings, evenings, weekends, and holidays
• English fluency required
• Ability to stand for extended periods and lift up to 15 lbs

Preferred Qualifications

• English/Spanish bilingual skills

Benefits

• Medical, dental, and vision insurance
• 401(k)
• Vacation time
• Opportunities for advancement
• Ongoing training