Customer Service Representative

About the Company

PLS is a leading retail provider of financial services, operating over 200 financial service centers across 12 states. We provide consumers with convenient, transparent, and affordable financial products to help manage their day-to-day needs.

Responsibilities

• Provide outstanding customer service to ensure repeat business
• Educate customers on company products and services
• Ensure all transactions comply with federal, state, and local regulations
• Maintain a balanced cash drawer and complete accurate cash handling
• Use point-of-sale systems to process transactions
• Resolve customer complaints or refer them to the Store Manager
• Maintain a neat and clean store environment

Requirements

• Previous customer service experience in hospitality, financial services, retail, or restaurants preferred
• Strong verbal communication skills
• Exceptional attention to detail and ability to multi-task
• Ability to work flexible hours including mornings, evenings, weekends, and holidays
• English fluency required; Spanish bilingual is a plus
• Ability to stand for extended periods and lift up to 15 lbs

Benefits

• Medical, dental, and vision insurance
• 401(k)
• Vacation time
• Opportunities for advancement
• Ongoing training