Customer Service Representative

Responsibilities

• Conduct outbound calls to engage small business customers through structured, customer-focused consultations
• Follow established call flows and quality standards while personalizing each interaction
• Accurately document customer needs, outcomes, and interaction details across multiple systems
• Collaborate with sales and support teams to ensure smooth handoffs and solution delivery
• Adapt quickly to evolving business environments while maintaining high-quality conversations

Requirements

• At least 1 year of customer service experience in a call center environment
• High school diploma or equivalent
• Experience with outbound dialing systems or high-volume calling
• Ability to navigate multiple applications simultaneously during live customer conversations
• Clear, professional communication skills suitable for B2B interactions

Benefits

• Base wage starting at $18.50 per hour
• Performance bonus opportunities of up to $1,000 monthly for top performers
• Comprehensive benefits package including PTO and health and wellness incentives
• Tuition reimbursement opportunities

About the Company

Percepta (part of TTEC) focuses on delivering exceptional customer experiences through advanced technology and human connection. We are committed to building a diverse and inclusive workforce that respects and empowers the unique perspectives of our global teams.