O
Posted a day ago
Customer Service Representative
Overhead Door Company of AtlantaCustomer Service Representative
Perks & benefits
Medical InsuranceHealth Insurance
Requirements
High school diploma or equivalent, Customer service experience, Microsoft Office Suite proficiency, CRM software proficiency, Strong communication skills
Skills
customer serviceCRMMicrosoft Office
About the role
Responsibilities
- Schedule and create accurate service tickets for residential and commercial customers
- Promote products and services and provide accurate pricing quotes
- Handle customer concerns and provide appropriate solutions
- Conduct outbound calls for customer follow-ups
- Coordinate with Dispatch teams to prioritize customer requests
- Maintain accurate records of customer interactions in the ERP system
- Meet personal and team Key Performance Indicators (KPIs)
Requirements
- High school diploma or equivalent
- Experience in customer service or a related field
- Strong verbal and written communication skills
- Proficiency in Microsoft Office Suite and CRM software
- Excellent organization and multitasking abilities
- Ability to work a day shift schedule including rotating Saturdays
Benefits
- Comprehensive medical, dental, and vision coverage
- Generous paid time off, paid holidays, and floating holidays
- Company-paid life insurance and disability coverage
- 401(k) with employer match
- HSA and FSA options
- Employee discounts for you and your immediate family
About the Company
Overhead Door Company of Atlanta is a DH Pace Company, an industry leader in the distribution, installation, maintenance, and repair of commercial, industrial, and residential door, docking, and security products.
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Overhead Door Company of Atlanta · Atlanta
