Customer Service Representative

Responsibilities

• Answer and direct a high volume of incoming calls (80+ daily) on a multi-line switchboard
• Schedule appointments and follow-ups accurately and efficiently
• Enter and update patient demographics and insurance information in Epic
• Create and manage patient cases and referral entries
• Verify insurance eligibility and referral requirements
• Work referral work queues and index documentation in OnBase and Epic
• Provide clear directions and guide patients as needed
• Collaborate with colleagues across departments in a fast-paced environment
• Deliver an exceptional patient experience with professionalism and empathy

Requirements

• High school diploma or GED
• 2+ years of experience in a medical office or call center preferred
• Working knowledge of Epic strongly preferred
• Familiarity with medical terminology preferred
• Excellent verbal and written communication skills
• Detail-oriented with strong time management and multitasking abilities

About the Company

OrthoAtlanta is the largest independent physician-owned orthopedic and sports medicine practice in Georgia, dedicated to providing comprehensive orthopedic care and enhancing patients' quality of life.