Customer Service Representative

Responsibilities

• Manage incoming calls, tickets, and live chat messages from customers
• Provide functional labeling knowledge and solutions
• Accurately quote blank labels, custom die creations, and small business custom printing
• Troubleshoot customer issues regarding printers and software
• Manage the order process including inventory checks, shipping prices, and tracking
• Recommend materials and adhesives based on application requirements
• Collaborate with internal departments and outside salesforce to meet customer needs

Requirements

• 0-2 years of experience in a similar role
• Strong written and verbal communication skills
• Typing speed of 30+ wpm
• Excellent organization and attention to detail
• Ability to adapt to new technologies and processes quickly
• Ability to lift up to 25 lbs

Benefits

• Medical, Dental, and Vision insurance
• 401(k) with company match
• Paid Time Off (PTO) and Holiday Pay
• Potential monthly departmental bonuses
• Supplemental insurances including Life and Disability

About the Company

Online Labels Group is a provider of labeling solutions, celebrating diversity and supporting a thriving community of employees and customers.